Shipping policy

Shipping Policy

 

How We Ship

 

Each item in our catalogue is sourced from a specialist supplier and shipped directly to you rather than pulled from a warehouse shelf. That's how a small brand like ours can offer this quality at this price, but it does mean delivery takes a little longer than typical two-day shipping. We think the wait is worth it, and we're upfront about the timeline below.

 

Processing Time

 

Orders are placed with our supplier within 1-2 business days of purchase.

 

Delivery Time

 

Most orders arrive within 10-14 business days of being placed. You'll receive a shipping confirmation with tracking as soon as your order is on its way, so you can follow it the whole way.

 

Shipping Costs

 

Shipping costs are calculated and shown at checkout before you pay.

 

Ordering for Christmas

 

Given our delivery window, we recommend placing Christmas orders by December 12th for the best chance of arrival before December 25th. Orders placed after that date may still arrive in time, but we can't guarantee delivery by a specific date, especially during the holiday shipping rush. If timing is tight, reach out to us at themellowick@gmail.com and we'll give you our honest read on the cutoff for your location.

 

Tracking Your Order

 

Once your order ships, you'll receive a tracking link by email. If tracking hasn't updated in a while or something looks off, email us and we'll look into it right away.

 

Lost or Delayed Packages

 

If your order is significantly delayed or tracking shows it as lost, email themellowick@gmail.com with your order number and we'll work with you to fix it, whether that's a replacement or a refund.

 

Questions

 

Email us any time at themellowick@gmail.com.