Orders & production
When will my order ship?
Everything we sell is made to order, so there are two stages: production, then delivery. Most items are produced within 2–7 business days, and delivery time on top of that depends on where you are. Your estimate is shown at checkout.
Why isn't it just sitting in a warehouse?
Because then we'd be guessing what people want and throwing away what they don't. Nothing is printed until someone orders it. It's slower than same-day dispatch, and it means nothing ends up in landfill because it didn't sell.
My order arrived in two parcels. Is something missing?
Probably not. Different product types are made at different facilities — a t-shirt and an art print may be printed on different continents. They ship separately, sometimes days apart, at no extra cost to you.
Can I cancel or change my order?
Only before production starts, which happens quickly. Email us straight away at themellowick@gmail.com and we'll cancel it if we can.
Sizes & products
Why does this art print only come in one size?
Because the artwork can only support that size properly. A design has a fixed level of detail, and printing it larger than that detail allows produces something soft and disappointing on the wall. Rather than sell you a poor large print, we only offer each design at sizes it genuinely holds up at. Some designs come in three sizes, most come in one.
What size t-shirt should I get?
Our tees are unisex heavy cotton in a standard fit, S–2XL. Check the size chart on the product page before ordering — because each shirt is printed for you individually, we can't accept returns or exchanges for the wrong size.
Will the colours look exactly like they do on screen?
Close, but not identical. Every screen displays colour differently, and printed ink behaves differently to backlit pixels. Slight variation is normal and isn't a fault.
Do prints come framed?
No. Art prints ship flat or rolled, unframed, so you can choose a frame that suits your space.
Shipping & delivery
Do you ship to my country?
T-shirts, journals, desk pads and mouse pads ship worldwide.
Art prints and stickers currently ship to the United States and Canada only. This is a limitation of the facilities that print them, not a choice — we're working on wider coverage. If an item can't reach your address, it won't be available to add to your cart, so you'll never be charged for something we can't deliver.
Will I be charged customs or import duties?
Possibly, depending on your country. Import duties and taxes are set by your government, collected on arrival, and outside our control. Any such charges are the recipient's responsibility.
My tracking says delivered but there's nothing here.
Check with neighbours and your local depot first — this resolves most cases within a day or two. If it hasn't appeared 7 days after the delivery scan, email us and we'll open an investigation with the carrier.
Problems & returns
My item arrived damaged or misprinted.
We'll replace it free, and you won't need to send anything back. Email themellowick@gmail.com within 30 days of delivery with your order number and clear photos of the problem. Photos are essential — they're how we get the replacement approved with our production partner.
I changed my mind. Can I return it?
We're not able to accept change-of-mind returns. Each item is printed individually for you, so there's no stock to return it to — it would simply be destroyed. Please order carefully, and ask us anything before you buy.
I ordered the wrong size.
Same answer, for the same reason. Check the size chart on the product page first, and email us if you're between sizes — we'd much rather help before you order than after.
Care
How do I look after these?
- T-shirts — wash inside out, cold, and skip the tumble dryer if you want the print to last.
- Art prints — keep out of direct sunlight. The inks are fade-resistant, not fade-proof.
- Desk and mouse pads — wipe clean with a damp cloth.
- Stickers — apply to a clean, dry surface and press from the centre outwards.
Still stuck?
Email themellowick@gmail.com. We aim to reply within 2 business days, and we'd rather answer a question before you order than sort out a problem afterwards.