Refund policy
Refund Policy
30-Day Returns
We want you to love what you ordered. If something isn't right, you can return most items within 30 days of delivery for a refund to your original payment method.
To qualify, an item should be unused, in its original packaging, and in the same condition you received it. Because our catalogue is small and each product is sourced specifically for The Mellowick, we're not able to accept returns on items that show signs of use beyond simple testing.
If Something Arrives Damaged or Wrong
We'll always make it right, free of charge, no return required, if:
- it arrives damaged or with a manufacturing defect
- - it doesn't match what you ordered
- - it's missing parts or accessories listed on the product page
How to Start a Claim or Return
Email themellowick@gmail.com with your order number. For damaged or incorrect items, a couple of clear photos helps us resolve things fast, usually within 1-2 business days.
For a change-of-mind return, we'll send you a return address and instructions. Once we receive and inspect the item, we'll process your refund within 5-7 business days. Return shipping for change-of-mind returns is the customer's responsibility unless the item arrived faulty.
Gifts
Bought something as a gift? Let us know at checkout or in your return email and we'll credit the gift-giver's original payment method, or arrange store credit if preferred.
Exchanges
The fastest way to get a different item is to return the one you have (once your return is accepted) and place a new order for the item you want.
Questions
Reach us any time at themellowick@gmail.com.